Five Best Practices

As companies tilt the balance away from paper-based documents toward a more engaging, multi channeled interaction and experience, finding the hot-buttons of customer communication preferences can be a daunting task.

Add to that complexities in being current, controlled and compliant across those channels while making the communications a key differentiator requires some hardened guard rails.  In this white paper from OpenText, you’ll see how five best practices connect business processes with customer touch points.